How long does it take to process my order?

Our standard turnaround time is 5–7 business days. Each order is prepared with care before shipment. Once your order ships, you will receive a confirmation email with tracking information.

How long does shipping take?

Shipping typically takes 3–4 business days after the order has been processed. Shipping times may vary depending on carrier performance and destination. Weekends and public holidays are not counted as business days.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with any tags attached. Refunds are issued to the original payment method after we receive and inspect the returned item.

To start a return or for full details, please visit our Returns & Exchanges page: shopcottoncharm.com.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once processing has begun (processing = within the 5–7 business day turnaround window), but we will do our best to assist.

Do you offer local pickup or delivery?

At this time, orders are shipped to customers. We occasionally offer local pickup or special event options — follow us on social media or join our email list for announcements.

How can I track my order?

Once your order ships you will receive a shipping confirmation email that includes tracking details. If you did not receive a tracking email or need additional help, contact us and include your order number.

What payment methods do you accept?

We accept major credit/debit cards and any payment methods enabled at checkout on our website. For the most up-to-date options, visit our checkout or contact customer support.

How do I contact customer support?

For help with orders, returns, or general questions, please visit: https://www.shopcottoncharm.com/.

Include your order number when applicable to help us respond faster.